Express Service Advisor-Kia/Hyundai experience preferred

Parkway Family Auto Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401K with match

Paid vacation

Paid holidays

Employee discounts

Growth opportunities

Job summary

Parkway Family KIA in Kingwood, TX seeks a dedicated Service Advisor to bridge customers and the service department, ensuring an exceptional experience aligned with Kia and Hyundai standards.

You will guide customers through vehicle maintenance, schedule appointments, and present accurate cost estimates while maintaining high customer satisfaction and professional communication.

Qualifications

• Effective communication with multiple stakeholders including managers and customers.
• Ability to interpret technician notes and service history to guide customers.
• Valid driver's license required.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers and obtain vehicle information.
• Explain repair estimates and service recommendations clearly.
• Update customers on progress and changes to estimates.
• Ensure vehicles are kept secure and service forms are up to date.

Skills

Communication

Customer service

Problem solving

Attention to detail

Job description

Job Summary

Parkway Family KIA is seeking a dedicated and customer-focused Service Advisor to join our team in Kingwood, TX. In this role, you will be the primary liaison between customers and our service department, ensuring an exceptional service experience aligned with Kia and Hyundai standards. Your excellent communication skills and automotive knowledge will help guide customers through vehicle maintenance and repair processes, ensuring their needs are met with professionalism and care.

About Us

Parkway is locally owned and operated. We have been in the Houston area for more than 45 years. We have three locations… Parkway Chevrolet, Parkway Family KIA,and Parkway Family Mazda. We operate elite, state-of-the-art service departments.

Benefits

• Medical, Dental and Vision
• Life and Short-Term Disability
• Continuous Improvement Training
• 401K with Match
• Paid Vacation
• Paid Holidays
• Employee Discounts on Parts, Services and Vehicles
• Opportunities for Growth

Essential Duties

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Supervises all cleaning and prepping of new and used vehicles.

Requirements

• 2 years Service Advisor experience
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Valid Driver's License

Ability to commute/relocate

Kingwood, TX: Reliably commute or planning to relocate before starting work (Required)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.