Keyholder & Retail Experience Leader

Roller Rabbit, LLC; Nashville (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Roller Rabbit in Nashville is seeking a dedicated Keyholder for a full-time, on-site role. You will open/close the store, secure the premises, and supervise floor operations with management to ensure an elevated customer experience.

You will deliver attentive service, drive sales, and maintain in-depth product knowledge to guide shoppers on styling and fit. Merchandising, POS transactions, inventory support, and team coaching are also part of the role.

Qualifications

• 2 years of Retail experience and proven ability to meet sales goals, promote store initiatives, and drive customer satisfaction.
• Strong product knowledge to guide shoppers on styles and collections.
• Excellent communication to engage customers, collaborate with teammates, and coordinate with leadership.
• Experience leading a team and shaping customer experience to create an inviting atmosphere and lasting relationships.
• Proven customer service skills to resolve issues and gather feedback for a positive in-store experience.
• Reliability with keys, security procedures, and supporting opening/closing routines.
• Comfort with POS systems, basic cash handling, and daily store operations tasks.
• Ability to stand long periods, move merchandise, and maintain visual merchandising standards.
• Availability for weekends, holidays, and peak retail periods.

Responsibilities

• Open and close the store and secure the premises.
• Supervise floor operations in partnership with management to ensure smooth daily activities.
• Provide attentive customer service and drive retail sales.
• Maintain deep product knowledge to guide styling and fit recommendations.
• Support merchandising and visual upkeep across the selling floor.
• Manage point-of-sale transactions and assist with inventory processes.
• Help train and coach team members to uphold customer experience standards.
• Foster a welcoming, inclusive environment aligned with Roller Rabbit’s brand.

Skills

Retail experience

Sales goals

Add-on selling

Product knowledge

Communication skills

Team leadership

Customer experience

Customer service

Opening and closing routines

Security procedures

Cash handling

Visual merchandising

Weekend availability

Holiday availability

Tools

POS systems

Job description

Roller Rabbit in Nashville is seeking a dedicated Keyholder for a full-time, on-site role. You will open/close the store, secure the premises, and supervise floor operations with management to ensure an elevated customer experience.

You will deliver attentive service, drive sales, and maintain in-depth product knowledge to guide shoppers on styling and fit. Merchandising, POS transactions, inventory support, and team coaching are also part of the role.