Keyholder & Customer Experience Lead

Walgreens; Richmond (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store operations and customer service. You will open/close the store in the absence of management, handle cash tasks, assist with vendor deliveries, and ensure a delightful customer experience.

The role requires English fluency, a focus on accuracy in transactions, and collaboration with the team to maintain inventory, pricing, and displays. Training and ongoing development are provided.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains/maintains required state pharmacy license or PTCB certification where applicable.

Responsibilities

• Opens and closes the store in the absence of management, with all required systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive customer experience.
• Engages customers by greeting and assisting with products and services to resolve issues and ensure satisfaction.
• Maintains store keys, assists with warehouse/vendor ordering, and monitors pricing and signage to comply with local regulations.
• Registers sales accurately and documents any scanning errors or price changes.
• Assists with displays, inventory counts, and basic maintenance to keep the store organized.

Skills

Leadership experience

Customer service

English fluency

Tools

Store systems knowledge

Store equipment familiarity

Job description

Walgreens is seeking a team member to support store operations and customer service. You will open/close the store in the absence of management, handle cash tasks, assist with vendor deliveries, and ensure a delightful customer experience.

The role requires English fluency, a focus on accuracy in transactions, and collaboration with the team to maintain inventory, pricing, and displays. Training and ongoing development are provided.