Keyholder

Fossil Group, Inc.; Aurora (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Pension Scheme

Commission Scheme

Employee Assistance Programme

Life Assurance

Job summary

Fossil Group, Inc. is seeking a dedicated Keyholder to represent the brand and deliver a superior shopping experience in our Aurora, IL store. You will engage guests, share product knowledge, and drive sales while supporting daily store operations in the absence of management.

The role emphasizes a hands-on team player with a passion for fashion and customer service, offering opportunities for growth and a collaborative, inclusive workplace.

Qualifications

• Friendly and service-oriented attitude.
• Able to engage guests and build rapport.
• Strong communication and interpersonal skills.

Responsibilities

• Engage guests in a proactive, friendly manner.
• Promote loyalty through selling and storytelling.
• Take ownership of targets and KPIs and contribute to team goals.
• Open/close the store when no management is on shift.

Skills

Sales

Customer service

Communication

Team player

Job description

As a Keyholder, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company’s core values.

You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests’ needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.

Your responsibilities

• Approach and engage our guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and a positive team spirit

Additional Keyholder Responsibilities

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

• A true team player with a hands-on mentality
• Passionate about fashion, lifestyle, and people
• Friendly and service-oriented attitude
• Effective communication skills
• Driven by sales targets and KPIs
• Flexible availability
• Open-minded, eager to learn, and committed

What we offer

• The opportunity to continuously develop yourself
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace
• Holiday and time-off benefitsPension Scheme
• Commission Scheme
• Employee Assistance Programme
• Life Assurance