Keyholder: Open/Close, Sales & Guest Experience

Fossil Group; Lake Angelus (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Holiday & time-off benefits

Pension scheme

Commission scheme

Employee assistance programme

Life assurance

Job summary

Fossil Group in the United States is seeking a proactive Keyholder to join our store team. You will welcome guests, promote loyalty, share product knowledge, and help achieve daily and KPI targets with a hands-on, service-oriented approach.

You may open and close the store in the absence of management, lead by example, and contribute to a positive team atmosphere. A flexible schedule and passion for fashion are valued at Fossil Group.

Qualifications

• Demonstrates strong interpersonal skills for guest engagement.
• Capable of meeting sales targets and KPIs.
• Excellent communication and service mindset.

Responsibilities

• Approach and engage guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store's success and a positive team spirit
• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Skills

Team player

Sales targets

Communication

Customer service

Flexible scheduling

Job description

Fossil Group in the United States is seeking a proactive Keyholder to join our store team. You will welcome guests, promote loyalty, share product knowledge, and help achieve daily and KPI targets with a hands-on, service-oriented approach.

You may open and close the store in the absence of management, lead by example, and contribute to a positive team atmosphere. A flexible schedule and passion for fashion are valued at Fossil Group.