Keyholder

Fossil Group, Inc.; Lake Angelus (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Pension Scheme

Commission Scheme

Life Assurance

Employee Assistance Programme

Job summary

Fossil Group in Auburn Hills, Michigan is seeking a dedicated Keyholder to represent our brand on the sales floor, open and close the store when management is not present, and drive guest engagement through product storytelling and personalized service.

You will own daily targets, support visual merchandising, and foster a positive team environment while embodying Fossil's values of authenticity and teamwork.

Qualifications

• Must be a true team player with hands-on mentality.
• Passionate about fashion, lifestyle, and people.
• Friendly and service-oriented attitude.
• Driven by sales targets and KPIs.
• Open-minded, eager to learn, and committed.

Responsibilities

• Approach and engage guests in a friendly and proactive manner.
• Promote guest loyalty by providing a superior selling experience.
• Provide recommendations by utilizing product knowledge and storytelling.
• Take ownership of individual targets and KPIs.
• Adaptable and effective one-on-one selling skills.
• Support product presentation and visual merchandising.
• Contribute to the store’s success and a positive team spirit.

Skills

Guest engagement

Sales targets

Product knowledge

Team player

Customer service

Job description

Great Lakes Crossing, 4000 Baldwin Rd, Auburn Hills, Michigan, United States of America

Job Description

Posted Thursday 6 August 2026 at 10:00

Who We Are

At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

Keyholder, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company’s core values.
You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests’ needs. You take ownership of your daily tasks and are self driven to meet your individual sales and KPI targets. Additionally there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.

Your responsibilities

• Approach and engage our guests in a friendly and proactive manner
• Promote guest loyalty by providing a superior selling experience
• Provide recommendations by utilising product knowledge and storytelling
• Take ownership of individual targets and KPIs
• Adaptable and effective one on one selling skills
• Support product presentation and visual merchandising
• Contribute to the store’s success and a positive team spirit

Additional Keyholder Responsibilities

• Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
• During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times,
• This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.

Who you are

• A true team player with a hands-on mentality
• Passionate about fashion, lifestyle, and people
• Friendly and service-oriented attitude
• Driven by sales targets and KPIs
• Open-minded, eager to learn, and committed

What we offer

• The opportunity to continuously develop yourself
• Employee discounts on our products
• An inclusive, collaborative, and values-driven workplace
• Holiday and time-off benefits
• Pension Scheme
• Commission Scheme
• Employee Assistance Programme
• Life Assurance

AtFossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.

We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

If you need any accommodations during the interview process, just let us know at [e-mail] .

Great Lakes Crossing, 4000 Baldwin Rd, Auburn Hills, Michigan, United States of America