Key West Guest Experience Concierge

Red Hospitality & Leisure; Key West (FL); On-site; USD 17,000 - 19,000; Full time

Job summary

Red Hospitality & Leisure is seeking a friendly Concierge at Sebago Watersports in Key West, FL. You will assist guests at the concierge desk, share local dining and activity information, and help with bookings.

The role requires a high school diploma or equivalent, customer service experience, ability to lift 50 lbs, and comfort working outdoors and on holidays. Compensation is $12.00 per hour plus 12% commission on eligible bookings, with weekend availability expected.

Qualifications

• Customer service experience is preferred.
• Concierge experience is a plus.
• Strong interpersonal and communication skills.
• Able to work outdoors and in varying temperatures.
• Capable of lifting up to 50 lbs.
• Must be a team player and able to multitask.
• Willing to work holidays, nights, and weekends.
• Knowledge of local destinations is beneficial.

Responsibilities

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Skills

Customer service

Concierge experience

Interpersonal skills

Outdoor work

Lifting 50 lbs

Team player

Multitasking

Communication skills

Education

High School Diploma or equivalent

Job description

Red Hospitality & Leisure is seeking a friendly Concierge at Sebago Watersports in Key West, FL. You will assist guests at the concierge desk, share local dining and activity information, and help with bookings.

The role requires a high school diploma or equivalent, customer service experience, ability to lift 50 lbs, and comfort working outdoors and on holidays. Compensation is $12.00 per hour plus 12% commission on eligible bookings, with weekend availability expected.