Key West Reservations & Revenue Specialist

Highgate; Key West (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Highgate Hotels in Key West seeks a Reservations Sales Agent to handle inquiries, reservations, and cancellations with courteous, efficient service. The role focuses on quoting rates, maximizing revenue, and upselling where possible.

The agent supports group bookings, maintains calendars, and collaborates with the Sales department to optimize occupancy. Requirements include a High School diploma or equivalent; hotel or related-field experience is preferred.

Qualifications

• Front-desk friendly and guest-focused demeanor.
• Ability to upsell rooms and services to maximize revenue.
• Experience handling reservations and inquiries professionally.

Responsibilities

• Answer incoming calls and guest inquiries promptly.
• Book and manage room reservations to maximize revenue.
• Enter reservations using standard procedures and systems.
• Coordinate with Sales for group bookings and special requests.
• Maintain availability calendar and accurate records.
• Prepare forecasts and monitor daily sales activity.

Skills

Customer service

Sales skills

Communication

Education

High School diploma or equivalent

Job description

Highgate Hotels in Key West seeks a Reservations Sales Agent to handle inquiries, reservations, and cancellations with courteous, efficient service. The role focuses on quoting rates, maximizing revenue, and upselling where possible.

The agent supports group bookings, maintains calendars, and collaborates with the Sales department to optimize occupancy. Requirements include a High School diploma or equivalent; hotel or related-field experience is preferred.