Key Lead - Southlake Mall, Hollister

Abercrombie & Fitch Co.; Merrillville (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Merrillville, Indiana. This role involves ensuring all customers receive a quality in-store experience, acting as a Floor Supervisor while coaching Brand Reps and Stock Associates. Responsibilities include driving store performance through enhancing customer experience, operating POS systems, and managing inventory control. Candidates should possess retail management experience and demonstrate the ability to lead and motivate a team.

Qualifications

• Experience in retail management and customer service preferred.
• Ability to lead and motivate a team.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as the Floor Supervisor guiding Brand Reps and Stock Associates.
• Drive store performance and achieve daily sales.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.