Key Lead - Pheasant Lane Mall, Hollister

Abercrombie & Fitch Co.; Nashua (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Abercrombie & Fitch Co. in Nashua, NH, seeks a Key Lead to oversee the quality of in-store experiences. The Key Lead will guide Brand Representatives and Stock Associates while ensuring effective store operations. Responsibilities include performing opening and closing routines, operating register systems, fulfilling orders, building visual displays, and representing the brand values. Candidates should have retail or customer service experience and strong leadership skills.

Qualifications

• Previous experience in retail or customer service.
• Strong understanding of sales techniques and strategies.
• Ability to coach and lead a team effectively.

Responsibilities

• Ensure quality customer experience in-store.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.