Key Lead - Ocean County Mall, Hollister

Abercrombie & Fitch Co.; Toms River (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead for their Toms River, NJ location. This role involves ensuring that all customers receive a quality in-store experience while supervising floor operations. As part of the leadership team, you will drive store performance by guiding Brand Reps and Stock Associates, fulfilling omni-channel orders, managing inventory control, and maintaining company culture and values. The ideal candidate will exhibit strong leadership skills to enhance daily sales and customer satisfaction.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor, providing guidance and coaching.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.