Key Lead - Coconut Point, Hollister

Abercrombie & Fitch Co.; Estero (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead for their Estero, Florida location. This position involves ensuring customers receive an exceptional in-store experience, acting as a Floor Supervisor, and leading Brand Representatives and Stock Associates. The Key Lead will perform critical store operations such as opening and closing routines, operating point of sale systems, and fulfilling omni-channel orders. Successful candidates should possess retail experience and strong leadership skills.

Qualifications

• Experience in retail or customer service.
• Strong leadership and coaching skills.
• Ability to analyze performance metrics.

Responsibilities

• Ensure quality in-store customer experience.
• Act as Floor Supervisor to guide team.
• Drive store performance through customer service.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.