Key Holder & Team Leader — Elevate Customer Experience

URBN Urban Outfitters, Inc.; Sarasota (FL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Sarasota, FL is seeking a Key Holder to support the store leadership team in creating a customer-centric environment. You will help drive sales, mentor teammates, and uphold brand standards while coordinating daily operations and omni-channel services.

The role emphasizes teamwork, flexibility, and a commitment to growing with the URBN brand. Sarasota location emphasizes in-person leadership and daily customer engagement.

Qualifications

• Anthro brand knowledge and passion for the URBN family.
• Proven leadership experience in retail or similar setting.
• Proven ability to collaborate effectively as part of a team.
• Willingness to work flexible hours including nights, weekends, and holidays.
• Demonstrated desire to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team to foster a welcoming, customer-centric environment and drive store metrics.
• Drives sales and accountability by using KPIs to set team and zoning goals.
• Enables a seamless omni-channel shopping experience through effective service delivery.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. in Sarasota, FL is seeking a Key Holder to support the store leadership team in creating a customer-centric environment. You will help drive sales, mentor teammates, and uphold brand standards while coordinating daily operations and omni-channel services.

The role emphasizes teamwork, flexibility, and a commitment to growing with the URBN brand. Sarasota location emphasizes in-person leadership and daily customer engagement.