Key Holder & Team Coach (Prestige Beauty)

The Estee Lauder Companies Inc.; Newark (DE); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid holidays and vacation

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and ensure smooth store operations. You will lead by example, delivering inspirational, authentic, and personalized customer service to achieve sales targets.

Responsibilities include cash reconciliation, opening/closing the store on a rota, and coaching the sales team. The role requires retail hours, including nights, weekends, and events, with competitive benefits offered.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets.
• Experience with cash reconciliation and opening/closing the store is desirable.
• Ability to work retail hours including days, nights, weekends and special events.

Responsibilities

• Lead by example to deliver inspirational, authentic customer service.
• Assist Store Manager and Assistant Manager to ensure smooth store operations.
• Carry out start and end of day cash reconciliation and help with opening/closing on a rota basis.
• Coach and mentor sales team to hit sales and service targets.
• Maintain excellent standards during busy events and peak hours.

Skills

Retail experience

Customer service

Supervisory experience

Cash handling

POS software

Tools

Retail POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and ensure smooth store operations. You will lead by example, delivering inspirational, authentic, and personalized customer service to achieve sales targets.

Responsibilities include cash reconciliation, opening/closing the store on a rota, and coaching the sales team. The role requires retail hours, including nights, weekends, and events, with competitive benefits offered.