Key Holder & Retail Sales Pro — Big & Tall

Dxl-Big-; Mesquite (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder. The role focuses on delivering exceptional guest experiences and coaching team members in a fast-paced environment.

Key responsibilities include welcoming guests, understanding needs, and applying product knowledge across a broad range of apparel. The position emphasizes customer service excellence and teamwork within a specialty retail setting.

Qualifications

• High school diploma or equivalent; college/university degree helpful but not required.
• Demonstrates superior customer service techniques and experience with problem/complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Welcome guests by spending quality time, asking questions to learn needs, preferences and lifestyle.
• Serve as a product knowledge expert across a broad range of apparel and brands; promote tailored clothing.
• Provide coaching and training to teammates on selling skills, behaviors and procedures.

Skills

Customer service

Communication

Problem resolution

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder. The role focuses on delivering exceptional guest experiences and coaching team members in a fast-paced environment.

Key responsibilities include welcoming guests, understanding needs, and applying product knowledge across a broad range of apparel. The position emphasizes customer service excellence and teamwork within a specialty retail setting.