Key Holder & Customer Experience Leader — Bonus Eligible

DXL Group; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, seeks a Retail Sales Associate, Key Holder to build long-term relationships with guests by delivering an unmatched experience. You will welcome guests, learn their needs, and act as a product knowledge expert across private labels, name brands, and tailored clothing.

The role emphasizes coaching teammates, achieving sales goals in a fast-paced environment, and contributing to a customer-focused team.

Qualifications

• High school diploma or equivalent; college/university degree helpful, not required.
• Demonstrates superior customer service techniques and experience with problem/complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time to learn needs and lifestyle
• Serve as product knowledge expert with broad range of apparel, including private labels and name brands
• Provide coaching and training for selling skills, behaviors, and operational procedures to the team

Skills

Customer service

Coaching

Product knowledge

Sales skills

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, seeks a Retail Sales Associate, Key Holder to build long-term relationships with guests by delivering an unmatched experience. You will welcome guests, learn their needs, and act as a product knowledge expert across private labels, name brands, and tailored clothing.

The role emphasizes coaching teammates, achieving sales goals in a fast-paced environment, and contributing to a customer-focused team.