Key Holder - Retail Ops & Guest Experience Pro

Feature Llc; Calabasas (CA); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Commission on FEATURE merchandise

Employee discount on FEATURE products

401(k) plan eligibility

Paid sick time

Job summary

Feature is seeking a Key Holder for our Calabasas, CA store to support daily operations and elevate the customer experience. The role blends sales, customer service, inventory management, merchandising, and opening/closing responsibilities.

The Key Holder will guide associates in the absence of management, uphold operational standards, protect assets, and foster a positive store environment consistent with brand standards.

Qualifications

• At least two years of retail experience in sales, operations, inventory, or a related area.
• Prior key holder, lead, or supervisory experience is preferred.
• Familiarity with POS systems and inventory management tools.

Responsibilities

• Open and close the store, complete reports, and secure the premises.
• Serve as the primary contact when management is unavailable and support store operations.
• Assist with inventory, merchandising, and end-of-day reconciliation.
• Provide customer service, answer questions, and build relationships.
• Operate the POS system and handle transactions according to policy.

Skills

Two years retail experience

Leadership experience

Strong organizational skills

Communication skills

POS systems familiarity

Microsoft Excel

Inventory systems

Tools

POS systems

Microsoft Excel

Inventory systems

Job description

Feature is seeking a Key Holder for our Calabasas, CA store to support daily operations and elevate the customer experience. The role blends sales, customer service, inventory management, merchandising, and opening/closing responsibilities.

The Key Holder will guide associates in the absence of management, uphold operational standards, protect assets, and foster a positive store environment consistent with brand standards.