Key Holder: Elevate In-Store Experience & Ops

Feature-3; Calabasas (CA); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Commission on FEATURE merchandise

Employee discount on FEATURE products

401(k) plan eligibility

Paid sick time

Job summary

FEATURE is seeking a Key Holder in Calabasas, CA to support daily store operations, assist with inventory, and deliver an elevated customer experience. You will help lead teams, manage opening/closing, and ensure accurate transactions while maintaining merchandise standards.

The role combines sales, customer service, and merchandising with responsibilities across inventory, training, and compliance. A flexible schedule is required for mornings, evenings, weekends, and holidays.

Qualifications

• At least two years of retail experience in sales, operations, inventory, or a related area.
• Prior key holder, lead, or supervisory experience is preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, solve routine problems, and work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with point-of-sale systems, email, Microsoft Excel, and inventory systems.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.

Responsibilities

• Open and close the store according to company procedures, including completing required reports and securing the premises.
• Serve as the primary point of contact for the store when management is unavailable and communicate issues to management as appropriate.
• Support daily store operations and help ensure company policies and procedures are followed.
• Assist with end-of-day reconciliation, operational issues, and other assigned store tasks.
• Help prepare the team for each shift by communicating priorities and ensuring associates have the information and resources needed.
• Assist with training and onboarding new team members and reinforce service and operational standards.
• Provide guidance and support to associates and refer performance, attendance, or other employee concerns to management.
• Maintain store cleanliness, supplies, and overall readiness.
• Receive, process, tag, and organize incoming merchandise.
• Maintain accurate and organized inventory on the sales floor and in stockroom areas.
• Assist management with cycle counts, inventory audits, investigating variances, and loss prevention.
• Prepare and process outbound shipments, including online orders and sweepstakes orders, as assigned.
• Support merchandise placement, visual presentation, and other company merchandising standards.
• Help safeguard merchandise and other company assets.
• Provide attentive, knowledgeable service and help create a welcoming store environment.
• Build customer relationships through product knowledge, engagement, and appropriate follow-up.
• Support individual and store sales goals in accordance with company policies.
• Assist customers with product selection, availability, and other questions.
• Help resolve customer concerns and involve management when appropriate.
• Contribute to a collaborative, customer-focused team environment.
• Accurately process sales, returns, exchanges, and other transactions in accordance with company procedures.
• Operate the point-of-sale system and assist with basic troubleshooting.
• Follow cash handling, register reconciliation, and security procedures.
• Report discrepancies or system issues to management.
• Follow company safety procedures and applicable workplace safety requirements.
• Maintain a clean and organized work environment, including keeping exits, walkways, and work areas clear.
• Use ladders, equipment, and tools safely and report hazards, injuries, or incidents to management promptly.
• Complete required safety and other workplace training.
• Follow company timekeeping and meal and rest break procedures, and notify management of any missed or interrupted breaks or timekeeping concerns.
• Perform other job-related duties as assigned to support store operations and business needs.

Skills

Retail experience

Leadership experience

Organization skills

Communication skills

Independent & team work

Flexibility schedule

POS systems

Tools

POS systems

Inventory systems

Microsoft Excel

Job description

FEATURE is seeking a Key Holder in Calabasas, CA to support daily store operations, assist with inventory, and deliver an elevated customer experience. You will help lead teams, manage opening/closing, and ensure accurate transactions while maintaining merchandise standards.

The role combines sales, customer service, and merchandising with responsibilities across inventory, training, and compliance. A flexible schedule is required for mornings, evenings, weekends, and holidays.