Key Holder: Retail Ops & Guest Experience

Feature; Calabasas (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Part-Time Benefits

Job summary

FEATURE in Calabasas, CA seeks a detail-oriented Key Holder to support daily store operations and enhance the customer experience. You will balance sales, inventory management, merchandising, and opening/closing duties with a focus on consistency and brand standards.

As a trusted team member, you will guide colleagues when management is unavailable, help safeguard assets, and contribute to a clean, organized environment that delivers a premium shopping experience.

Qualifications

• At least two years of retail experience in sales, operations, inventory, or a related area.
• Prior key holder, lead, or supervisory experience is preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, solve routine problems, and work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with point-of-sale systems, email, Microsoft Excel, and inventory systems.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on store needs.

Responsibilities

• Open and close the store according to procedures.
• Serve as primary contact when management is unavailable.
• Support daily store operations and ensure company policies are followed.
• Assist with training and onboarding new team members.
• Maintain store cleanliness and readiness.
• Process sales, returns, and exchanges accurately.
• Follow cash handling and security procedures.
• Support inventory and merchandising tasks.

Skills

Retail experience

Key holder experience

Organizational skills

Prioritization

Communication skills

Tools

POS systems

Microsoft Excel

Inventory software

Job description

FEATURE in Calabasas, CA seeks a detail-oriented Key Holder to support daily store operations and enhance the customer experience. You will balance sales, inventory management, merchandising, and opening/closing duties with a focus on consistency and brand standards.

As a trusted team member, you will guide colleagues when management is unavailable, help safeguard assets, and contribute to a clean, organized environment that delivers a premium shopping experience.