Key Holder: Lead Store Team & Customer Experience

Bath & Body Works; Rosemont (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

DailyPay access

Guild tuition assistance

Medical/Dental/Vision

Life/AD&D insurance

Mental health support

Paid time off

40% discount

Job summary

Bath & Body Works in Rosemont, IL is seeking a Key Holder to drive sales and oversee daily store operations. You will guide the team, model selling behaviors, and ensure great customer experiences through product knowledge and service excellence.

The role requires strong communication, coaching, and the ability to work flexible shifts, including peak times and weekends. Join a brand focused on growth and feel-good moments for customers and teammates.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to coach associates in-the-moment.
• Demonstrates sales, customer experience and operations results.
• Effective communication and adaptability to feedback.

Responsibilities

• Lead store tasks and act as Manager on Duty when scheduled.
• Provide feedback and recommendations to managers.
• Drive exceptional in-store customer experiences through selling behaviors and product knowledge.
• Display knowledge of product policies and store strategies.
• Set daily direction and goals for the team.
• Perform opening/closing routines including cash handling and shipments.

Skills

Customer-first mindset

Sales experience

Communication skills

Coaching capability

De-escalation skills

Flexible schedule

Education

High school diploma or GED

Job description

Bath & Body Works in Rosemont, IL is seeking a Key Holder to drive sales and oversee daily store operations. You will guide the team, model selling behaviors, and ensure great customer experiences through product knowledge and service excellence.

The role requires strong communication, coaching, and the ability to work flexible shifts, including peak times and weekends. Join a brand focused on growth and feel-good moments for customers and teammates.