Key Holder: Lead Store Ops & Guest Experience

Petco; Mission Viejo (CA); Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Petco Total Rewards

Career growth opportunities

Job summary

Petco in Mission Viejo, CA is seeking a dedicated Key Holder to oversee daily store operations, assist customers, and lead partners on shift. The role emphasizes delivering friendly, knowledgeable service while maintaining merchandising standards.

You will participate in opening/closing duties, support inventory tasks, and help ensure a safe, welcoming environment for pets and customers. This position offers growth opportunities within the store leadership team.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store and manage cash handling and security protocols.
• Support store leadership and supervise partners during assigned shifts.
• Execute merchandising standards, planograms, pricing, and signage.
• Assist with inventory, restocking, cycle counts, and inventory accuracy.
• Provide friendly, knowledgeable service and address customer questions.

Skills

Retail experience

Key holder

Leadership

Communication

Multitasking

Cash handling

Job description

Petco in Mission Viejo, CA is seeking a dedicated Key Holder to oversee daily store operations, assist customers, and lead partners on shift. The role emphasizes delivering friendly, knowledgeable service while maintaining merchandising standards.

You will participate in opening/closing duties, support inventory tasks, and help ensure a safe, welcoming environment for pets and customers. This position offers growth opportunities within the store leadership team.