Key Holder: Lead Store Ops & Customer Experience

Petco; Watauga (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a proactive Key Holder to support store leadership, open and close the store, and deliver exceptional customer service in a busy Pet Care Center environment.

You will supervise partners on shift, manage daily operations, execute merchandising standards, handle inventory tasks, and assist with escalations to leadership to maintain a safe, welcoming store for pets and people.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Customer service

Cash handling

Retail experience

Communication

Tools

POS system

Inventory software

Job description

Petco Animal Supplies, Inc. is seeking a proactive Key Holder to support store leadership, open and close the store, and deliver exceptional customer service in a busy Pet Care Center environment.

You will supervise partners on shift, manage daily operations, execute merchandising standards, handle inventory tasks, and assist with escalations to leadership to maintain a safe, welcoming store for pets and people.