Pet Care Store Key Holder - Lead & Delight Customers

Petco; Frankfort (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401K

Incentives

PTO

Job summary

Petco is seeking a proactive Key Holder to support daily store operations and leadership on the sales floor. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets, customers, and teammates.

This role emphasizes strong customer service, problem-solving, and adherence to Petco standards. You will partner with store leadership to deliver efficient operations, merchandising excellence, and a positive shopping experience.

Qualifications

• Proven supervisory or key holder experience in retail.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Accurate cash handling and math skills.

Responsibilities

• Open and close the store following cash handling and safety protocols.
• Lead floor operations and supervise partners during shifts.
• Deliver friendly, knowledgeable service and resolve customer questions.
• Maintain merchandising standards and ensure accurate pricing.
• Support promotions and inventory tasks as needed.

Skills

Leadership

Customer service

Cash handling

Communication

Multi-tasking

Problem solving

Attention to detail

Tools

POS system

Job description

Petco is seeking a proactive Key Holder to support daily store operations and leadership on the sales floor. You will supervise partners, open and close the store, and ensure a safe, welcoming environment for pets, customers, and teammates.

This role emphasizes strong customer service, problem-solving, and adherence to Petco standards. You will partner with store leadership to deliver efficient operations, merchandising excellence, and a positive shopping experience.