Key Holder: Lead Store Operations & Customer Experience

Belk; Hagerstown (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk is seeking a Key Holder hourly associate to support leadership in opening and closing the store and driving sales and store metrics. The role blends customer service with leadership responsibilities during assigned shifts, ensuring policies are followed and the in-store experience remains strong.

You will engage with customers, assist during CSL shifts, and help the leadership team with daily operations while maintaining a focus on teamwork and service excellence.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, weekends).
• Internal applicants: 12-18 months required employment to be considered for the role.
• Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.

Responsibilities

• Open and close the store following procedures and policies.
• Cover open CSL shifts and model exemplary service behaviors.
• Drive customer service and promote product sales.
• Approve select POS transactions to serve the customer.
• Resolve customer service issues promptly and professionally.
• Ensure registers and alarms are properly managed during shifts.
• Support store manager with daily operations and coordination.
• Communicate CSL walk results to leadership.
• Maintain compliance with company policies and standards.

Skills

Excellent communication skills

Customer service

Team leadership

Education

High School Diploma or GED

Rising senior in high school (18+ age)

Service Excellence leadership training

Job description

Belk is seeking a Key Holder hourly associate to support leadership in opening and closing the store and driving sales and store metrics. The role blends customer service with leadership responsibilities during assigned shifts, ensuring policies are followed and the in-store experience remains strong.

You will engage with customers, assist during CSL shifts, and help the leadership team with daily operations while maintaining a focus on teamwork and service excellence.