Key Holder Associate - Full Time

Belk, Inc. & Belk eCommerce LLC.; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Belk is seeking a Key Holder to support the leadership team with opening/closing the store and drive sales and customer experience during assigned shifts.

As an hourly associate with leadership responsibilities, you will promote products, handle select POS exceptions, and help the team maintain store operations and adherence to policies.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week.
• Internal applicants: 12-18 months required employment to be considered for the role.
• Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.

Responsibilities

• Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management.
• Drives customer service during assigned period.
• Engages in promoting and selling products to ensure customer satisfaction.
• Resolves customer service issues as needed.
• Supports store manager with management and coordination of the daily operations of the store.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

18+ years or rising senior in high school

Service Excellence leadership training

Job description

At Belk we have a vision to reimagine the department store. As a Key Holder, you will drive store sales and metrics by supporting the leadership team with store opening and closing coverage. The Key Holder is an hourly associate role with active leadership responsibility. During assigned open or closing shifts you will help drive the in-store experience. Through excellent customer service and friendly interactions with associates you’ll help the leadership team quickly and effectively take care of the customer. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
• Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
• Drives customer service during assigned period
• Approves select point of sale transactions such as returns and voids, when needed to serve the customer
• Resolves customer service issues as needed
• Engages in promoting and selling products to ensure customer satisfaction
• Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
• Supports store manager with management and coordination of the daily operations of the store
• Communicates results from CSL walks with store leadership
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner

Minimum Education & Experience:

• Must participate in Service Excellence leadership training
• Must be 18 or rising senior in high school
• High School Diploma or GED equivalent
• Experience in retail preferred
• Excellent communication skills
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
• Internal applicants: 12-18 months required employment to be considered for the role
• Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment
• Hand manipulation to remove sensor tags
• Ability to push / pull 100-500 pounds when moving stock carts
• Task demands vary in each department because of the different types of merchandise
• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
• Ability to work at a safe and steady pace

We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

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We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.