Key Holder — Lead Store, Inspire Customers

Bath & Body Works; Smyrna (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% discount

Daily/Weekly pay

Job summary

Bath & Body Works in Smyrna, TN is seeking a hardworking Key Holder to support sales goals through strong execution of store tasks and leadership duties. You will act as a key leader on the floor, guiding associates, delivering excellent customer experiences, and ensuring Brand standards are met across all daily activities.

Ideal candidates have retail leadership experience, strong communication skills, and a commitment to driving results.

Qualifications

• Proven experience in retail with a customer-first mindset.
• Strong selling and service skills in a fast-paced environment.
• Ability to coach and de-escalate customers effectively.

Responsibilities

• Lead store operations and act as Manager on Duty when scheduled.
• Provide performance feedback to team and assist with coaching.
• Drive in-store customer experiences through product knowledge and selling behaviors.
• Demonstrate knowledge of store policies, products, and promotions.
• Set daily goals and direct the team during opening/closing routines.
• Uncover customer needs and make personalized product recommendations.
• Assist with floorset execution and visual presentation.
• Maintain safety and store standards; handle physical tasks as required.

Skills

Customer service

Sales

Leadership

Communication

Coaching

Education

High school diploma or equivalent

Tools

POS system

Job description

Bath & Body Works in Smyrna, TN is seeking a hardworking Key Holder to support sales goals through strong execution of store tasks and leadership duties. You will act as a key leader on the floor, guiding associates, delivering excellent customer experiences, and ensuring Brand standards are met across all daily activities.

Ideal candidates have retail leadership experience, strong communication skills, and a commitment to driving results.