Key Holder: Lead Brand Experience & Service

Urban Outfitters; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Retirement savings

Job summary

Urban Outfitters in Austin seeks a Key Holder to support store operations and drive a high-energy, customer-centric environment. You will assist in achieving operational and visual goals while fostering genuine customer connections across in-store and curbside services.

This role requires leadership, teamwork, and flexibility to work nights, weekends, and holidays. A strong passion for the Urban Outfitters brand is essential for success and growth within the company.

Qualifications

• Leadership experience in a retail setting.
• Strong teamwork and communication.
• Ability to work nights, weekends and holidays.
• Passion for Urban Outfitters brand and customer experience.
• Willingness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Provide extraordinary service to cultivate genuine customer connections.
• Deliver seamless omni-channel shopping experiences using in-store tools.
• Lead by example as a floor service leader and communicate daily sales goals.
• Assist with opening/closing procedures and inventory-related tasks.
• Collaborate to execute shipments, restocking and product placement while maintaining visual standards.

Skills

Leadership

Team player

Flexible hours

Brand passion

Eagerness to learn

Job description

Urban Outfitters in Austin seeks a Key Holder to support store operations and drive a high-energy, customer-centric environment. You will assist in achieving operational and visual goals while fostering genuine customer connections across in-store and curbside services.

This role requires leadership, teamwork, and flexibility to work nights, weekends, and holidays. A strong passion for the Urban Outfitters brand is essential for success and growth within the company.