Seasonal Key Holder: Lead & Elevate Customer Experience

Urban Outfitters; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement plan

Job summary

Urban Outfitters in Baton Rouge is seeking a temporary Key Holder to support store operations from late November 2026 through January 2027. You will collaborate with store management to maintain an energetic, service-driven environment and drive sales through genuine customer connections.

Responsibilities include leading floor service, sharing product knowledge, ensuring omni-channel order accuracy, and supporting opening/closing procedures.

Qualifications

• Leadership experience and ability to supervise daily store operations.
• Strong customer service and communication skills.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Acts as brand representative reflecting company values.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions.
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Baton Rouge is seeking a temporary Key Holder to support store operations from late November 2026 through January 2027. You will collaborate with store management to maintain an energetic, service-driven environment and drive sales through genuine customer connections.

Responsibilities include leading floor service, sharing product knowledge, ensuring omni-channel order accuracy, and supporting opening/closing procedures.