Key Holder - Lead Retail Experience & Team Growth

Bath & Body Works; Montclair (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

DailyPay on-demand wages

Guild tuition-free education

Tuition reimbursement

Voluntary medical, dental, vision, and

No-cost mental health support (EAP)

Paid time off & parental leave

40% merchandise discount

Job summary

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leaders act as the front line of our field leadership team, delivering exceptional customer experiences and brand representation.

You will lead team performance, coach associates, and ensure accurate product knowledge, policies, and store strategies are communicated to the team.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Customer-first mindset

Customer-focused selling

Sales experience

Effective communication

Coaching ability

De-escalation skills

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Key Holder to support delivering sales plans through effective execution of store and operational tasks. Store leaders act as the front line of our field leadership team, delivering exceptional customer experiences and brand representation.

You will lead team performance, coach associates, and ensure accurate product knowledge, policies, and store strategies are communicated to the team.