Key Holder- FT

PetPeople; Cincinnati (OH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Company-matched retirement savings plan

Paid time off

Generous associate discount

Associate Discount

Job summary

A local pet retail store in Cincinnati is seeking a full-time Key Holder to ensure outstanding customer service and maintain store operations. The ideal candidate should have previous retail experience, a love for pets, and strong communication skills. Responsibilities include assisting customers, managing transactions, and handling any escalated issues. Competitive compensation and benefits offered, alongside a supportive work environment.

Qualifications

• A love of pets and genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• Ability to multi-task and work in a fast-paced environment.
• Energy and enthusiasm.
• Honesty, integrity, fairness and mutual respect.
• Ability to multi-task in a fast-paced environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Excellent communication and problem-solving skills.
• Ability to work varied hours including nights, weekends and holidays.

Responsibilities

• Ensure outstanding service by providing a friendly and entertaining experience.
• Maintain product knowledge and stay current with new releases.
• Assist in processing shipments and monitor floor stock.
• Handle customer service issues and communicate resolutions to the Store Manager.
• Assist in processing shipments, replenishing product, merchandising, and monitoring floor stock.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction, including carry-out service.
• Handle escalated customer-service issues and communicate resolutions to the Store Manager.
• Plan, assign, direct, and complete work during shift, including closing activities.
• Carry out supervisory responsibilities per PetPeople policies and applicable laws.
• Celebrate successes.

Skills

Customer service

Communication

Problem-solving

Energy and enthusiasm

Ability to move merchandise up to 50 lbs

Honesty and integrity

Animal welfare interest

Problem-solving

Ability to move merchandise 50 lbs

Job description

Join to apply for the Key Holder- FT role at PetPeople.

At PetPeople, we are passionate about high‑quality, natural, wholesome, and nutritious pet foods and treats. We are the go‑to local pet retail supply store for the communities we serve, educating our customers on the benefits of our products and delivering an experience that builds long‑term relationships.

Responsibilities

• Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience. Approach and engage every customer in conversation using open‑ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and stay current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction, including carry‑out service.
• Handle escalated customer‑service issues as they arise, determine resolution or escalation, and communicate all issues and resolutions to the Store Manager.
• Plan, assign, direct, and complete work during shift, ensuring accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
• Celebrate successes.

Qualifications

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi‑task and work in a fast‑paced, multiple‑priority environment.
• Ability to move merchandise up to 50 lbs. frequently.
• Communication and problem‑solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Benefits and Compensation

Competitive compensation and benefits package, including medical, dental, vision, disability, and life insurance, company‑matched retirement savings plan, paid time off, and a generous associate discount.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development | Retail

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