Key Holder: Lead, Coach & Elevate Customer Experience

Estée Lauder Companies; West Palm Beach (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Bonus program

Paid time off

Job summary

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth operation and motivating the sales team to deliver inspirational, personalized customer service to meet sales and service targets.

This role includes cash reconciliation, opening and closing the store on a rota, and provides a pathway to a long-term career with a leader in prestige beauty, with strong training and a competitive benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead by example to coach and mentor the sales team to achieve targets
• Carry out essential cash reconciliation and end-of-day procedures
• Open and close the store on a rota basis
• Provide inspirational, authentic and personalized customer service to customers

Job description

The Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager, ensuring smooth operation and motivating the sales team to deliver inspirational, personalized customer service to meet sales and service targets.

This role includes cash reconciliation, opening and closing the store on a rota, and provides a pathway to a long-term career with a leader in prestige beauty, with strong training and a competitive benefits package.