Key Holder - Lead & Inspire Customer Service

Estée Lauder Companies; Folsom (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets.

The role includes coaching the sales team, managing cash reconciliation, and assisting with opening and closing the store on a rotating schedule. Ideal candidates will have proven retail experience, cosmetics familiarity, and previous supervisory responsibilities.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth running of the Store.
• Lead by example to deliver inspirational and personalized customer service to achieve sales targets.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis

Skills

Customer service

Coaching/Mentoring

Cash handling

Opening/Closing checks

Retail hours

Tools

Point-of-sale software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager in delivering exceptional customer service and achieving sales targets.

The role includes coaching the sales team, managing cash reconciliation, and assisting with opening and closing the store on a rotating schedule. Ideal candidates will have proven retail experience, cosmetics familiarity, and previous supervisory responsibilities.