Key Holder: In-Store Sales Leader & Customer Experience

Boot Barn; Birmingham (AL); On-site; USD 16,531 - 22,041; Full time

Job summary

Boot Barn in Birmingham, AL seeks a Key Holder to deliver an outstanding in-store experience and lead store partners. You will master product knowledge, promotions, and merchandising while helping exceed sales goals and maintaining POS accuracy.

As a Key Holder you’ll develop skills, support store leadership, and uphold company standards through opening/closing procedures and adherence to Time and Attendance policies.

Qualifications

• Provide excellent customer service and selling culture to build relationships.
• Demonstrate leadership and support to store partners and leadership.
• Become an expert in product categories and communicate benefits to customers.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Leadership

Product knowledge

Merchandising

POS proficiency

Tools

POS system

Job description

Boot Barn in Birmingham, AL seeks a Key Holder to deliver an outstanding in-store experience and lead store partners. You will master product knowledge, promotions, and merchandising while helping exceed sales goals and maintaining POS accuracy.

As a Key Holder you’ll develop skills, support store leadership, and uphold company standards through opening/closing procedures and adherence to Time and Attendance policies.