Key Holder & Guest Experience Lead

Event Network; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Event Network, Inc. is seeking a reliable Key Holder to support daily store operations and collaborate with management to deliver exceptional guest experiences.

You will assist with sales, restocking, and ensuring the store runs smoothly during your shifts. The ideal candidate has prior keyholder or supervisory experience in retail, a merchandising eye, a friendly service mindset, and the flexibility to work weekends, holidays, mornings and evenings.

Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales.
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Responsibilities

• Greet guests and provide quality guest service.
• Practice suggestive selling to increase sales.
• Know store products, promotions, and KPI goals.
• Maintain presentation standards and stock replenishment.
• Follow appearance and dress standards.
• Process transactions accurately in cash register system.
• Complete store paperwork and procedures.
• Recognize security risks and protect assets.
• Follow laws and company policies for operations and HR.
• Work as part of a team to achieve store goals.

Skills

Keyholder experience

Retail supervision

Merchandising

Customer service mindset

Flexible availability

Job description

Event Network, Inc. is seeking a reliable Key Holder to support daily store operations and collaborate with management to deliver exceptional guest experiences.

You will assist with sales, restocking, and ensuring the store runs smoothly during your shifts. The ideal candidate has prior keyholder or supervisory experience in retail, a merchandising eye, a friendly service mindset, and the flexibility to work weekends, holidays, mornings and evenings.