Key Holder: Elite Customer Experience Leader

Dallas-Cowboys-Pro-Shop; San Antonio (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

40% off Employee Discount

Paid Sick Time

Bi-Weekly Pay with On Demand Pay Flexb

Employee Assistance Programs

Job summary

Dallas Cowboys Pro Shops in Texas is seeking a proactive Keyholder to drive exceptional customer service and sales performance. You will lead by example on the selling floor, maintain visual standards, and support store operations to ensure a world-class fan experience.

Ideal candidates are 18+, with retail familiarity and a passion for the Cowboys brand. The role requires physical stamina, weekend availability, and the ability to work flexible hours, including nights.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Able to work flexible hours, including nights, weekends, and holidays.
• Eligible for 40% off Employee Discount.
• Bi-Weekly Pay with On Demand Pay Flexibility.
• Access to Employee Assistance Programs.
• Upholds honesty and integrity in all decisions and actions.

Responsibilities

• Creates a fun and energetic environment for our fans and teammates.
• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.

Skills

Customer service

Upselling

Cash handling

Flexibility

Teamwork

Education

High School Diploma or GED

Job description

Dallas Cowboys Pro Shops in Texas is seeking a proactive Keyholder to drive exceptional customer service and sales performance. You will lead by example on the selling floor, maintain visual standards, and support store operations to ensure a world-class fan experience.

Ideal candidates are 18+, with retail familiarity and a passion for the Cowboys brand. The role requires physical stamina, weekend availability, and the ability to work flexible hours, including nights.