Key Holder - Customer Experience Leader & Merchandising

boottbarnext; Arizona; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly rate + SPIFFS

Store discount

Paid time off

Insurance (Medical, Dental, Vision, &

401(k)

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to engage customers, develop teams and support store partners. You will demonstrate selling and service expertise, product knowledge and POS proficiency while driving sales goals.

As a trusted first-line leader, you will mentor associates, maintain merchandising standards and help with opening/closing procedures, with flexible scheduling and compliance with company policies. 1–2 years in retail plus willingness to work nights and weekends required.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Team development

Flexibility

Job description

Boot Barn is seeking a Key Holder to engage customers, develop teams and support store partners. You will demonstrate selling and service expertise, product knowledge and POS proficiency while driving sales goals.

As a trusted first-line leader, you will mentor associates, maintain merchandising standards and help with opening/closing procedures, with flexible scheduling and compliance with company policies. 1–2 years in retail plus willingness to work nights and weekends required.