Retail Shift Lead - Customer Service Pro

everythingbutwater; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Benefits for eligible associates

Job summary

Everything But Water is seeking a Key Holder in Scottsdale to partner with Store Management to create a customer centric environment through exceptional service. You will support the selling model, brand standards, and daily store operations.

You will supervise Sales Associates, assist with shift coverage, maintain cleanliness and visual presentation, and work nights, weekends, and holidays as required. Fluency in English and strong communication are essential.

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company's selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Retail sales

Supervisory experience

Customer engagement

Communication skills

Job description

Everything But Water is seeking a Key Holder in Scottsdale to partner with Store Management to create a customer centric environment through exceptional service. You will support the selling model, brand standards, and daily store operations.

You will supervise Sales Associates, assist with shift coverage, maintain cleanliness and visual presentation, and work nights, weekends, and holidays as required. Fluency in English and strong communication are essential.