Key Control & Guest Services Associate

Reimagined Parking; Philadelphia (Philadelphia County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Generous Paid Time Off

Health plans

Life and disability insurance

401(k) Plan

Employee Assistance Program

Parental and caregiver leave

Job summary

Reimagined Parking is seeking a Key Master to manage guest interactions and key security at our Philadelphia site. You will greet guests, handle keys, and coordinate with valet staff to ensure smooth vehicle flow.

This on-site role requires strong attention to detail, reliability, and the ability to work flexible hours. Training will cover safety, procedures, and guest service excellence.

Qualifications

• Must be at least 18 years of age.
• Background check required by policy and law.
• Authorized to work in the United States; E-Verify participation.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Receive keys from valet or customers and identify vehicle location.
• Mark keys with identifiers and store securely.
• Ensure safety by locking key storage and coordinating with staff.
• Issue keys to valet drivers for outgoing customers.
• Monitor systems for incoming vehicle notifications and pulls.
• Audit checked-in vehicles and keys regularly.
• Communicate with guests and relay information to supervisor.

Skills

Customer service

Communication

Problem solving

Attention to detail

Security awareness

Job description

Reimagined Parking is seeking a Key Master to manage guest interactions and key security at our Philadelphia site. You will greet guests, handle keys, and coordinate with valet staff to ensure smooth vehicle flow.

This on-site role requires strong attention to detail, reliability, and the ability to work flexible hours. Training will cover safety, procedures, and guest service excellence.