Key Carrier Supervisor — Retail Ops & Team Coach

The TJX Companies, Inc.; Gloucester (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Credit union

Referral bonuses

Medical/dental/vision

Job summary

The TJX Companies, Inc. is hiring at HomeGoods in Gloucester for a role focused on delivering exceptional customer experiences and leading store operations. You will support associates, coach teams, and ensure policies and procedures are followed to maintain a welcoming, efficient environment.

Ideal candidates demonstrate flexibility for nights/weekends, strong communication, and problem-solving abilities. This position emphasizes teamwork, training, and adherence to labor laws while

Qualifications

• Ability to work a flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.
• Proven problem-solving skills and the ability to coach and delegate.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Customer service focus

Coaching ability

Strong communication

Tools

Store software

Job description

The TJX Companies, Inc. is hiring at HomeGoods in Gloucester for a role focused on delivering exceptional customer experiences and leading store operations. You will support associates, coach teams, and ensure policies and procedures are followed to maintain a welcoming, efficient environment.

Ideal candidates demonstrate flexibility for nights/weekends, strong communication, and problem-solving abilities. This position emphasizes teamwork, training, and adherence to labor laws while