Key Carrier & Store Operations Lead

The TJX Companies, Inc.; Hampton (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

scholarship program

adoption assistance

Job summary

Marshalls is hiring for a Key Carrier role that supports the Coordinator duties, stepping in as a leader to maintain store operations and customer service. Open availability is required, including nights and weekends, with strong emphasis on coaching Associates and delivering exceptional service.

You will participate in ensuring store procedures, safety, and labor policies are followed, while collaborating with management to prioritize tasks and resolve issues.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to effectively coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Coaching

Multi-tasking

Communication skills

Organizational skills

Job description

Marshalls is hiring for a Key Carrier role that supports the Coordinator duties, stepping in as a leader to maintain store operations and customer service. Open availability is required, including nights and weekends, with strong emphasis on coaching Associates and delivering exceptional service.

You will participate in ensuring store procedures, safety, and labor policies are followed, while collaborating with management to prioritize tasks and resolve issues.