Store Operations Lead - Key Carrier & Coordinator

Winners Merchants International, L.P.; Portsmouth (NH); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision coverage

HSA

Paid holidays/vacation/sick

Disability coverage

Life insurance

Job summary

Marshalls in Portsmouth, NH is seeking a Key Carrier who will rotate with the Coordinator role and lead shifts as Manager on Duty, ensuring exceptional customer service while upholding store policies. The role requires open availability, including nights and weekends, and a proven ability to coach and develop Associates.

The position emphasizes teamwork, problem solving, and adherence to labor laws and store procedures, with opportunities to contribute to shrink reduction and safety initiatives.

Qualifications

• 1 year retail, 6 months leadership experience.
• Flexible schedule including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates with management and Associates when setting priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Job description

Marshalls in Portsmouth, NH is seeking a Key Carrier who will rotate with the Coordinator role and lead shifts as Manager on Duty, ensuring exceptional customer service while upholding store policies. The role requires open availability, including nights and weekends, and a proven ability to coach and develop Associates.

The position emphasizes teamwork, problem solving, and adherence to labor laws and store procedures, with opportunities to contribute to shrink reduction and safety initiatives.