Key Accounts Logistics Coordinator (Onsite)

Forward Air Corp.; Groveport (OH); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee stock purchase program

Paid holidays

Generous PTO

Commuter benefits

Job summary

Forward Air Corp. in Groveport, OH is seeking an Operations Key Account Coordinator – Logistics Services to support and maintain key accounts. You will manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal teams and carrier partners to resolve complex issues.

This on-site role requires a commitment to accuracy and strong communication across departments. This position offers a starting wage of $23.00 per hour, a Monday–Friday schedule, and opportunities to

Qualifications

• High school diploma or GED required; undergraduate degree from an accredited college or university preferred.
• Experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs).
• High emphasis on customer service and going above and beyond for satisfaction.
• Strong attention to detail with data accuracy and process adherence.
• Ability to multitask and stay organized in a fast-paced environment.
• Effective verbal and written communication skills.
• Reliable attendance and strong work ethic; willingness to learn.
• Demonstrated discretion and confidentiality handling sensitive information.
• Technical proficiency with Windows PCs, Microsoft 365, and web conferencing (Teams, Zoom, Webex).
• On-site work environment as listed in posting.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
• Collaborate across multiple internal and external teams and systems.
• Maintain accurate records of data, communication, billing and other daily functions.
• Ensure performance that meets key expectations and metrics.
• Identify and coordinate resolution on behalf of key accounts.
• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Attention to detail

Multitasking

Communication

Professionalism

Discretion

Teamwork

Microsoft Office

Windows OS

Microsoft Excel

Microsoft Word

PowerPoint

Teams

Zoom

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Microsoft Excel

Microsoft Word

PowerPoint

Teams

Zoom

Job description

Forward Air Corp. in Groveport, OH is seeking an Operations Key Account Coordinator – Logistics Services to support and maintain key accounts. You will manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal teams and carrier partners to resolve complex issues.

This on-site role requires a commitment to accuracy and strong communication across departments. This position offers a starting wage of $23.00 per hour, a Monday–Friday schedule, and opportunities to