Operations Key Account Coordinator - Logistics Services

Forward Air Corporation; Groveport (OH); On-site; USD 26,000 - 37,000; Full time

Job summary

Forward Air Corporation is seeking an Operations Key Accounts Coordinator – Logistics Services to support and maintain our key accounts. This on-site role coordinates daily logistics operations, ensures data accuracy, and collaborates across internal and external teams to resolve issues.

You will manage records, communicate professionally with carriers and customers, and help sustain performance against key metrics.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in customer service, logistics, or administrative support.
• Strong customer service focus and willingness to exceed expectations.
• Excellent data accuracy and detail orientation.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office and web conferencing tools.

Responsibilities

• Provide elevated coordination and troubleshooting for key accounts.
• Collaborate with internal and external teams and systems.
• Maintain accurate data, communications, and billing records.
• Ensure performance meets key metrics and expectations.
• Identify and coordinate resolutions for key accounts.
• Communicate professionally with customers, carriers, and teams.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized records across multiple systems.
• Perform other duties to meet evolving business needs.

Skills

Customer service

Attention to detail

Multitasking

Communication

Reliability

Education

High school diploma

Undergraduate degree preferred

Tools

Windows PC

Microsoft 365

Outlook

Excel

PowerPoint

Teams

Zoom

Webex

Job description

Job Description

Starting at$23.00/hour

Schedule: Monday-Friday, 9:30am-6:30pm

The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.

Responsibilities

• Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
• Collaborate across multiple internal and external teams and systems.
• Maintain accurate records of data, communication, billing and more associated with daily work function.
• Ensure performance that meets key expectations and metrics.
• Identify and coordinate resolution on behalf of key accounts.
• Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
• Review customer and carrier expectations and flag discrepancies.
• Maintain organized records and ensure data accuracy across multiple systems.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
• Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.
• High degree of customer service with a desire to go above and beyond for customer satisfaction.
• Strong attention to detail with the ability to follow processes and maintain data accuracy.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Reliable attendance and strong work ethic with a willingness to learn
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).