Logistics Account Coordinator: Fast-Paced Ops & CS

R2 Logistics; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401K with match

Full-cycle training

Internal career advancement

Job summary

R2 Logistics is seeking an Account Coordinator in Westerville, OH to support shipping operations and customer service. The role focuses on accurate data entry, timely shipment tracking, and proactive problem solving within a fast-paced team environment.

The ideal candidate communicates persuasively, provides outstanding customer service, and maintains attention to detail while multitasking in a deadline-driven setting. Opportunities for growth and competitive compensation are available.

Qualifications

• A proactive approach to problem-solving.
• Effective and persuasive communication skills.
• Ability to provide outstanding customer service when faced with a challenge.
• Excellent follow-up skills, with a keen eye for details.
• Ability to multitask and produce results in a time-sensitive setting.
• Energetic and positive attitude.

Responsibilities

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements.
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations.
• Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery.
• Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts.
• Book loads – Negotiating rates with partner carriers to cover shipments.
• Assist with additional responsibilities as needed.

Skills

Proactive problem-solving

Effective communication

Customer service

Follow-up skills

Multitasking

Energetic attitude

Job description

R2 Logistics is seeking an Account Coordinator in Westerville, OH to support shipping operations and customer service. The role focuses on accurate data entry, timely shipment tracking, and proactive problem solving within a fast-paced team environment.

The ideal candidate communicates persuasively, provides outstanding customer service, and maintains attention to detail while multitasking in a deadline-driven setting. Opportunities for growth and competitive compensation are available.