Key Accounts Coordinator — CCTV & Service Delivery

AUTOMATED GATE SERVICES INC; United States; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401(k) with company match

Zusammenfassung

Automated Gate Services Inc. is seeking a Key Accounts Representative to serve as the primary contact for assigned accounts, ensuring clear communication, accurate documentation, and timely service delivery.

The role requires strong organization, attention to detail, and coordination across vendors, technicians, and customers. Preferred experience includes CCTV or video surveillance coordination, with a focus on supporting customer account requirements and maintaining service standards.

Qualifikationen

• 2+ years of experience in account management, customer service, or operations coordination.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office Suite and familiarity with customer portals or CRM systems.

Aufgaben

• Review technician notes and pictures after each work order to ensure accuracy and completeness.
• Schedule vendor meetings and coordinate service activities.
• Order necessary parts and materials to support work orders.
• Prepare and deliver quotes back to customers in a timely manner.
• Update work orders in customer portals with accurate information and status updates.
• Act as the main point of contact for your assigned area, managing customer relationships and inquiries.
• Collaborate with internal teams to ensure smooth execution of account requirements.
• Track progress of work orders and escalated issues as needed to maintain service standards.

Kenntnisse

Account management

Customer service

Organizational skills

Communication

CRM systems

Microsoft Office

Multitasking

Vendor coordination

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Automated Gate Services Inc. is seeking a Key Accounts Representative to serve as the primary contact for assigned accounts, ensuring clear communication, accurate documentation, and timely service delivery.

The role requires strong organization, attention to detail, and coordination across vendors, technicians, and customers. Preferred experience includes CCTV or video surveillance coordination, with a focus on supporting customer account requirements and maintaining service standards.