Representative, Key Accounts

AUTOMATED GATE SERVICES INC; United States; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

401(k) with company match

Zusammenfassung

Automated Gate Services Inc. is seeking a Key Accounts Representative to serve as the primary contact for assigned accounts, ensuring clear communication, accurate documentation, and timely service delivery.

The role requires strong organization, attention to detail, and coordination across vendors, technicians, and customers. Preferred experience includes CCTV or video surveillance coordination, with a focus on supporting customer account requirements and maintaining service standards.

Qualifikationen

• 2+ years of experience in account management, customer service, or operations coordination.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office Suite and familiarity with customer portals or CRM systems.

Aufgaben

• Review technician notes and pictures after each work order to ensure accuracy and completeness.
• Schedule vendor meetings and coordinate service activities.
• Order necessary parts and materials to support work orders.
• Prepare and deliver quotes back to customers in a timely manner.
• Update work orders in customer portals with accurate information and status updates.
• Act as the main point of contact for your assigned area, managing customer relationships and inquiries.
• Collaborate with internal teams to ensure smooth execution of account requirements.
• Track progress of work orders and escalated issues as needed to maintain service standards.

Kenntnisse

Account management

Customer service

Organizational skills

Communication

CRM systems

Microsoft Office

Multitasking

Vendor coordination

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Position Summary

The Key Accounts Representative will serve as the primary point of contact for assigned accounts, ensuring seamless communication, accurate documentation, and timely service delivery. This role requires strong organizational skills, attention to detail, and the ability to coordinate across vendors, technicians, and customers. Experience working with CCTV systems, security cameras, or video surveillance services is preferred, as this role involves coordinating service activities, communicating with technicians and vendors, and supporting customer account requirements.

Key Responsibilities

• Review technician notes and pictures after each work order to ensure accuracy and completeness.
• Schedule vendor meetings and coordinate service activities.
• Order necessary parts and materials to support work orders.
• Prepare and deliver quotes back to customers in a timely manner.
• Update work orders in customer portals with accurate information and status updates.
• Act as the main point of contact for your assigned area, managing customer relationships and inquiries.
• Collaborate with internal teams to ensure smooth execution of account requirements.
• Track progress of work orders and escalated issues as needed to maintain service standards.

Requirements

Qualifications

• 2+ years of experience in account management, customer service, or operations coordination.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills (written and verbal).
• Proficiency in Microsoft Office Suite and familiarity with customer portals or CRM systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Preferred Skills

• Experience in service coordination or technical account management.
• Prior experience with CCTV (closed-circuit television) systems, security cameras, or video surveillance services is strongly preferred.
• Knowledge of vendor management and parts ordering processes.
• Familiarity with quoting and invoicing procedures.
• Experience coordinating technical service work orders, troubleshooting service issues, or working with field technicians is a plus.
• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunities for career growth and professional development.