Key Account Success Coordinator — Hybrid Role with Growth

Ultipro; Irving (TX); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) matching

Job summary

Ultipro is seeking a Customer Success Coordinator for our Key Account Solutions Team. This hybrid, full-time role focuses on being the primary contact for key accounts, handling admin tasks, and driving efficient account management to improve customer satisfaction.

Candidates should have 2+ years of admin experience, a bachelor’s degree (preferred), and strong Microsoft Office skills. The position offers a competitive salary and growth opportunities within a collaborative team environment.

Qualifications

• 2+ years of administrative experience (customer service experience a plus).
• Bachelor’s degree preferred but not required.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).

Responsibilities

• Serve as the first point of contact for key account customers, ensuring smooth communication.
• Provide administrative support, including scheduling meetings, handling correspondence, and managing reports.
• Work closely with multiple teams and departments to ensure accurate and timely account management.
• Assist in the onboarding and support of new accounts.
• Analyze data and provide insights to improve processes and customer satisfaction.
• Identify process improvements that enhance efficiency and customer experience.

Skills

Administrative experience

Communication

Organization

Problem-solving

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Ultipro is seeking a Customer Success Coordinator for our Key Account Solutions Team. This hybrid, full-time role focuses on being the primary contact for key accounts, handling admin tasks, and driving efficient account management to improve customer satisfaction.

Candidates should have 2+ years of admin experience, a bachelor’s degree (preferred), and strong Microsoft Office skills. The position offers a competitive salary and growth opportunities within a collaborative team environment.