Customer Success Coordinator

Ultipro; Irving (TX); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) matching

Job summary

Ultipro is seeking a Customer Success Coordinator for our Key Account Solutions Team. This hybrid, full-time role focuses on being the primary contact for key accounts, handling admin tasks, and driving efficient account management to improve customer satisfaction.

Candidates should have 2+ years of admin experience, a bachelor’s degree (preferred), and strong Microsoft Office skills. The position offers a competitive salary and growth opportunities within a collaborative team environment.

Qualifications

• 2+ years of administrative experience (customer service experience a plus).
• Bachelor’s degree preferred but not required.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).

Responsibilities

• Serve as the first point of contact for key account customers, ensuring smooth communication.
• Provide administrative support, including scheduling meetings, handling correspondence, and managing reports.
• Work closely with multiple teams and departments to ensure accurate and timely account management.
• Assist in the onboarding and support of new accounts.
• Analyze data and provide insights to improve processes and customer satisfaction.
• Identify process improvements that enhance efficiency and customer experience.

Skills

Administrative experience

Communication

Organization

Problem-solving

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Hybrid | Full-Time
Salary: Starting at $25/hr

Join Our Team & Make an Impact!

Are you highly organized, detail-oriented, and passionate about delivering top-notch customer support? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want YOU to be a part of our Key Account Solutions Team!

As a Customer SuccessCoordinator, you'll play a crucial role in supporting our Key Account Solutions Managers and ensuring our customers receive the best experience possible. You’ll be the primary point of contact for our key accounts, assist with administrative tasks, and help drive efficiency within our team. If you're looking for a role where you can grow, collaborate, and make a real impact, this is the opportunity for you!

What You’ll Do:

• Serve as the first point of contact for key account customers, ensuring smooth communication.
• Provide administrative support, including scheduling meetings, handling correspondence, and managing reports.
• Work closely with multiple teams and departments to ensure accurate and timely account management.
• Assist in the onboarding and support of new accounts.
• Analyze data and provide valuable insights to improve processes and customer satisfaction.
• Take initiative to identify process improvements that enhance efficiency and customer experience.

What You Bring to the Table:

• 2+ years of administrative experience (customer service experience a plus!).
• A bachelor’s degree (preferred but not required).
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
• Excellent communication, organization, and problem-solving skills.
• Ability to multi-task and work independently while collaborating with a team.
• A proactive, customer-first mindset with great attention to detail.

Why You’ll Love Working Here:

Competitive salary starting at $25/hr ($52,000/year, non-exempt)
Monday-Friday schedule (no travel required)
Comprehensive health, dental, vision, and life insurance
Generous paid time off and 401(k) matching

Opportunities for growth and development

If you're looking for a dynamic role where your work makes a real impact, we’d love to hear from you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.