Key Account Coordinator - Weekend Coverage

Charger Logistics Inc; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Charger Logistics Inc is seeking a Weekend Customer Service Representative to support weekend shipment monitoring, communication, and operations. You will handle tracking, updates, and appointment coordination while ensuring exceptional customer service during weekend hours.

The role requires 2+ years in transportation/logistics sales or account management, strong trucking industry knowledge, and excellent communication skills.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics.
• Strong knowledge of the trucking industry.
• Excellent verbal and written communication skills.
• Ability to work weekends plus the listed schedule.

Responsibilities

• Monitor and track shipments during weekend hours with real-time visibility.
• Communicate shipment status to customers, drivers, and internal teams.
• Update customer portals and shipment records with accurate information.
• Coordinate pickup and delivery appointments to meet requirements.
• Identify and resolve service disruptions and operational exceptions.
• Handle inquiries and complaints with timely solutions and follow-up.
• Prepare and distribute overnight reports for daytime operations.
• Maintain documentation and collaborate with customers, carriers and stakeholders.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Problem solving

Education

Recent college graduate

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule: Friday to Monday 8:00AM - 4:00PM CST

We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.

• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.

• Update customer portals, systems, and shipment records with accurate and timely information.

• Coordinate pickup and delivery appointments and ensure customer requirements are met.

• Identify, elevate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.

• Handle customer inquiries and complaints, providing timely solutions and follow-up.

• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.

• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

• 2+ years of sales and account management experience in transportation and logistics field is preferred

• Recent college or university

• Strong knowledge and understanding of the trucking industry.

• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills

• Ability to function independently with little or no supervision as well as function in a team environment

• Professional growth career

• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge