Logistics Account Specialist

Charger Logistics Inc; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay package

Professional growth

Job summary

Charger logistics Inc is seeking a Weekend Dispatcher to join our fast-paced Dispatch team. Responsibilities include weekend shipment monitoring, customer communication, track and trace, exception management, appointment coordination, and proactive problem resolution for excellent customer service.

Ideal candidates have 2+ years in sales/account management within transportation and logistics, strong negotiation and communication skills, and ability to work independently or in a team.

Qualifications

• 2+ years of sales and account management experience in transportation and logistics.
• Strong knowledge of land transportation.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Monitor and track active shipments with real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status and schedules.
• Update customer portals, systems, and shipment records with accurate information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify and resolve service disruptions, delays, and exceptions.
• Handle customer inquiries and complaints with timely solutions and follow-up.
• Prepare and distribute overnight reports for daytime and overnight teams.
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Skills

Sales & account management

Negotiation

Customer service

Logistics knowledge

Independent work

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Dispatch team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule:

Morning shift: Monday to Friday - 6am - 3pm CST

We´re looking for a Weekend Dispatcher who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.

• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.

• Update customer portals, systems, and shipment records with accurate and timely information.

• Coordinate pickup and delivery appointments and ensure customer requirements are met.

• Identify, upscale, and resolve service disruptions, delays, load recoveries, and other operational exceptions.

• Handle customer inquiries and complaints, providing timely solutions and follow-up.

• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.

• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

• 2+ years of sales and account management experience in transportation and logistics field is preferred.

• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.

• Strong knowledge and understanding of land transportation.

• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.

• Strong negotiation skills with proven closing ability.

• Ability to function independently with little or no supervision as well as function in a team environment.

• Professional growth career

• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge